Cannot link products so cannot see Bills.

[DaveBL]

I Cannot link mobile to app or website

150 team cannot link product to app or website

Tech support cannot link product to app or website ( I assume this last one is true as the multiple times its has been escalated to them no one has EVER got back to me

Terrible service and as soon as I get my bills sent to me I will move on

I shouldn't really be paying an invoice I cannot check

[schnoberts]

I have a similar issue. After getting a new physical SIM I succeeded in linking the sim to my account but that changed nothing. I can’t view a bill, my plan or do anything else useful on either the website or the EE app. I switched to EE three weeks ago and so far I got eSIMs that didn’t update their number when my old number was transferred, new SIMs I couldn’t link and an app that’s best described as amateur. As an O2 refugee (shockingly bad network performance), I look back at their working online stack with nostalgia. All the support team have been nice, but it does not make up for the appalling onboarding experience .

[Linzi_H · Accepted solution]

Hi @DaveBL @schnoberts 

I know it's frustrating not being able to access your bills online successfully, and I'm disappointed to hear this has been ongoing for you both.

If our team over on 150 hasn't been able to get this resolved yet, and you've had no updates back, please use our online complaints webform, and a member of the team will get back to you within 7 days.

Linzi