Cannot link new SIM to account and EE not helping

[samerps]

Hello, 

I took out a business SIM more than two weeks and I am trying to link to my new EE account, but I keep getting an error message saying "Let's try that again, we couldnt find any products using the number xxxxxx". I phoned EE support three times, and I do have a ticket number, the execuse I keep getting is that there has been a crash at EE which is affecting accounts, I'm finding this hard to believe because I have seen other posts with similar issue going back to 2023. I have been unable to view any details about my account such as bills and charges.  

Is anyone here able to help please?

Thanks

[vezek]

The reality is that no one at EE seems to understand what the issue is. It is extremely tiresome for us, as business customers, to repeatedly contact the support or complaints team, navigate endless security protocols, and re-explain everything each time the call is transferred to another person.

The email chain I have with the complaints team has become quite absurd. Each new person who takes over the thread requires me to go through security once again via email. There seems to be a complete lack of common sense, with everyone at EE providing generic, chatbot-like responses.

I am now considering cancelling my account due to their failure to meet their contractual obligations.

[samerps]

Still no update from EE on this, and still cannot link my account. I have to phone every time just to get my bill. I do not think this issue will ever be fixed. Again is there anyone who can help? my ticket number is 24281214 @Rach_H  @Christopher_G  @Peter_W 

[samerps]

Issue has finally been fixed. I called again today and we had to use a new email address to set up a new account. 

[Alex_H]

@samerps I am glad to hear your issue is now resolved, I appreciate it will have been frustrating. Thank you for coming back to the community to share what was done to resolve it in order to help others with the same issue.

Alex