Cannot link my number to account

[Mattrxsl]

I'm unable to link my number to account 

[Jon_K]

Hi @Mattrxsl.

Welcome to the community.

Is this a new number that you're trying to add to your account?

What happens when you try to do this?

Jon

[willbuild]

i have the same problem had the no for 20 + years 

had to set up new account  as changed email address old email discontinued when changed supplier

[Christopher_G]

Hi @willbuild 

If you speak to our Mobile Care team, they'll be able to remove any old associations so that you can register your mobile number and email address together.

Chris