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Cannot link SIM

nesquickT
Visitor

‎19-06-2024 06:54 PM

I have tried to link my pay as you go sim to the my EE app on my account but everytime it says it is already linked to another account. I do not remember linking it to another account. If I have and have just forgotten is there a way for me to know which account my SIM is linked to?

 

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎19-06-2024 07:10 PM

Ask CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Leanne_T
EE Community Support Team

‎20-06-2024 08:15 AM

Morning @nesquickT 

Thanks for coming here 🙂

Please give us a call on 150 as @XRaySpeX has advised and the team will be able to help you get set up. 

Leanne.

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