Cannot get voicemail on page to load up

[APACHE060]

Hello,

I have the following issue with the EE app under voicemail when I tap this to open it the following message appears on the screen We could not load this information this is not your fault it’s ours try again come back a little later when we have fixed things. But this does not get fixed.

Any help would be appreciated 

Thanks

[Lesley_W]

Hi @APACHE060 

Thanks for coming to our community.

Do you have the same problem if you use a browser instead? 

How long have you been trying and getting this error?

Lesley

[APACHE060]

Hello Lesley_W 

I have followed your instructions and sign in using web browser and Voicemail settings opened fine.

There must be a fault with the App.

Is there a way to report this issue back to EE so they can fix the issue with the app.

Thanks

[Rach_H · Accepted solution]

Thanks for giving that a try @APACHE060.

If you're still having issues then I'd recommend reaching out to our team and they will be able to take a look.

Rach