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Can’t view bills online. It’s been a week. Useless!

JMR2002
Visitor

‎15-03-2024 08:48 PM

I spent over two hours today on chat with EE which was a total waste of time. i can’t view any of my bills to check if I’ve been charged correctly. Error message online. Was told to clear cache, delete app, reinstall app, try a different browser etc etc. nothing works. Team are useless and don’t help. How can such a big company not have the ability to fix an app! I am livid! I’ve filed a complaint but I doubt anything will happen. EE you should be ashamed! 

1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎15-03-2024 09:38 PM

Hi @JMR2002 

Ask EE to delete your online account. Then register again and see if that helps. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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