Can't select a free boost on the web or app

RandomPerson · ‎21-09-2022

I'm due to select a free boost but when I try it won't select any of the options.

So my free boost is sitting unclaimed

354- · ‎21-09-2022

https://ee.co.uk/help/help-new/billing-usage-and-top-up/topping-up-and-balance/ee-free-boosts

BOOST DATA, BOOST MINS or BOOST TEXTS to 150 free from your EE phone

I noticed something similar recently. There was a radio check box with the description, but it didn't seem to let me select the boost item that was desired. After using the SMS way to trigger the boost, the information graphic on the My EE web for the free boosts section updated. (I don't have a screenshot of radio check box, maybe next time)

View solution in original post

XRaySpeX · ‎21-09-2022

Boost for what?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

354- · ‎21-09-2022

@RandomPerson - Try via SMS.

https://ee.co.uk/help/help-new/billing-usage-and-top-up/topping-up-and-balance/ee-free-boosts

BOOST DATA, BOOST MINS or BOOST TEXTS to 150 free from your EE phone

I noticed something similar recently. There was a radio check box with the description, but it didn't seem to let me select the boost item that was desired. After using the SMS way to trigger the boost, the information graphic on the My EE web for the free boosts section updated. (I don't have a screenshot of radio check box, maybe next time)

RandomPerson · ‎23-09-2022

Thanks, that sorted it