Can’t link my EE TV subscription to EE TV app

[CarlaLinley]

Hi, I’ve completed setup for EE TV fine and called EE, as the EE TV app does not recognise a subscription to my account and same login details.i have signed out of the app and deleted, reinstalled it and paired to my tv and I am still getting an error message ‘No subscription found for this account’!

Any help welcome please

[Lesley_W]

Hi @CarlaLinley 

Thanks for coming to our community.

Sorry to read you have been having trouble setting this up. Are you still getting an error this morning?

Lesley

[rdslight]

Same problem after merging 2 accounts. The message comes on the EETV app with an AJ910 error code. Spent ages on the phone yesterday including the TMC team being involved. Was advised would correct overnight but still the same this morning. I can also no longer connect the EE app on my iPhone to the hub for parental controls etc

Very frustrating…..

[Leanne_T]

Hi there @rdslight 

I am sorry you're unable to access all features in the app. 

Have you restarted the router today to see if this helps you access the app? 

If so, and the same is happening please get back in touch with the team to get this looked into further. 

Thanks.

Leanne. 

[rdslight]

Thanks Leanne, yep tried everything including a reset. 

Called today and a support ticket has gone to one of the offline teams. 

BW

Bob

[Akglover]

Hi

i am also unable to remove the “not subscribed message from the mytv app yet the same app says I’m logged in!!!
please let me know when the solution is available save me reverting to sky!

Alan

[Leanne_T]

Thanks for letting me know @rdslight 

Please keep us updated with how you get on. 

Leanne, 

[Leanne_T]

Hi there @Akglover 

If you give us a call the team will get this looked into for you. 

Thanks 🙂

Leanne.

[Akglover]

Thanks Leanne

can you advise team name and number please and I wall call them 👍

[Leanne_T]

Hi @Akglover 

You can our technical support guides on 150 from an EE mobile, or 0330 123 1105 from any other phone. 

Thanks 🙂

Leanne.