Can't get past the third stage to register my number on My ee

[MNIM]

Hi

Just changed over from Plusnet. New sim works fine. Trouble on My EE though. After many attempts, 1,Register is ticked, 2,Verify is ticked, but it fails on 3, link. I enter my number but after a few seconds in red it says : '' Sorry, you can only associate a number for an EE consumer or small business plan''. It's left me stumped.

Help would be much appreciated

Mike MNIM

[Leanne_T]

Hi @MNIM 

Thanks for coming here. 

Have you tried to register using the temporary EE number or the PlusNet number? 

Has the PlusNet number transferred to the EE SIM? 

Leanne. 

[MNIM]

Hi Leanne

The number was transferred before I received the sim today. It was a case of popping the new one in and it worked straight away. I might have complicated things though by trying to set ithingd up on My EE yesterday, before the sim was active this morning.

Thanks 

Mike

[Leanne_T]

Thanks @MNIM 

In this case, please call us on 150 and the team will help you get the My EE account set up. 

Leanne 🙂

[MNIM]

👍

[MNIM]

Hi Leanne 

I called 150, received a text for a call back... But the number they  quoted wasn't my transferred number.. I guess it was the original sim number. I texted them back to say it wasn't my number and gave them my 'real' number... 

This is getting surreal!

Mike

[MNIM]

Hi Leanne 

I called 150 and received a text to say they would call back. However the number they quoted wasn't my transferred number. I guess it was the original sim number. I texted them back with my 'real number'.

This is getting surreal.!

Any ideas ?

Thanks again

Mike 

[Leanne_T]

Hi @MNIM 

If you can give us another call on 150, option 2 > option 1 > option 2 > option 1 > option 1 > option 3 > continue to hold after the message stating a text has been sent then press option 9.  

Our mobile care team will be able to get this looked into for you. 

Leanne

[MNIM]

Hi Leanne 

I DID get the call. It's been sorted. Apparently I WAS on a temporary number. I only wish I knew that in the first place It would have saved a lot of time.! 

I will  get my old plusnet number on Tuesday. 

Anyway, Thank you very much for your help. 

Mike

[Leanne_T]

Thanks for letting me know @MNIM 

Leanne 🙂