Can't get ee app to recognise my new number

[Guest07]

I just changed my sim card. The old sim card wasn't used for over 9 months. However my app still only recognise my old sim number even though I edited my personal details mobile contact number (new sim number). Please help on how I can get the app to recognise the new sim number. 

[XRaySpeX]

Your Profile's contact no. isn't necessarily the mobile no. registered to your SIM. For that you need to go in your online MyEE to Menu > A/c Settings > Add an A/c.

[Chris_B]

@Guest07  Your old sim/number was for that account you now have a new phone number so you need a new account.    

[Guest07]

Thanks for the answers. However, I cannot find the menu to change my account or add a new account. Please walk through slowly how to do that. Thanks. 

[XRaySpeX]

Show me the landing page of your online MyEE & I'll walk thro' it from there.

[Guest07]

Thank you for your help. 

[XRaySpeX]

Isn't that the MyEE App? I said use the online MyEE (thro' a browser).

That image won't be approved as it reveals your mobile no. on this public site.

[Guest07]

 

Thanks again. This is the landing page and after I clicked the menu bars. 

[XRaySpeX]

Don't recognise that; it's not like I see it. Can you use a diff browser?

What do you get when you click on that 3-bar gate @ bottom R?

[Guest07]

Thank you very much for your answers. I tried the desktop version of ee website and it all becomes clear. I managed to add a new account. KUDOS!  Solved.