Can't get ee app to recognise my new number

Guest07
Investigator
Investigator

‎02-06-2023 01:22 PM

I just changed my sim card. The old sim card wasn't used for over 9 months. However my app still only recognise my old sim number even though I edited my personal details mobile contact number (new sim number). Please help on how I can get the app to recognise the new sim number. 

0 Helpful
10 REPLIES 10
XRaySpeX
EE Community Star
EE Community Star
In response to Guest07

‎02-06-2023 03:51 PM

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

I managed to get on my mobile the online MyEE much like you posted 3 posts ago. From that you needed to go to the 3-bar gate Menu @ top L > My EE > My EE Mobile & then follow the path I originally gave.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful