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Can’t access my account details via web or app

_MrR_
Scholarly Contributor
Scholarly Contributor

Hi there, 

I’ve been unable to see my account on My EE for a few weeks now. I have the correct username and password, it sends the one time password periodically which works but instead of seeing my account, I see an error page saying try later.

I’m posting here rather than calling as I wanted to know if it’s a known bug / issue. If so, I have no urgent need to see my account so can wait it out. 

If not, I’ll need to report it. 

Thanks 

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20 REPLIES 20

Yes, I provided my details, but nothing yet 🙁