Can’t access my account details via web or app

[_MrR_]

Hi there, 

I’ve been unable to see my account on My EE for a few weeks now. I have the correct username and password, it sends the one time password periodically which works but instead of seeing my account, I see an error page saying try later.

I’m posting here rather than calling as I wanted to know if it’s a known bug / issue. If so, I have no urgent need to see my account so can wait it out. 

If not, I’ll need to report it. 

Thanks 

 

[mkcomputing]

Details sent via PM. No change yet. But it was the weekend.

There are so many victims of this issue that there really should be a public conversation and explanation here of what is going wrong.

I see that since @_MrR_ started this conversation several more new ones have appeared that could be down to the same thing.

[Laura380]

Has anyone had a solution, I haven’t been able to access my account since uograding

[ValerieR56]

I cannot view my bills or orders since recent purchases & ordering BB. No emails of my new contracts either? Due to get BB end of month. bought new devices as sims and cannot see them on account?

[mkcomputing]

Four more today:

https://community.ee.co.uk/t5/EE-app-and-website/Why-don-t-EEs-online-service-ever-work/m-p/1462817#...

https://community.ee.co.uk/t5/EE-app-and-website/Log-In/m-p/1462933#M58991

https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-download-invoice/m-p/1462938#M58992

https://community.ee.co.uk/t5/EE-app-and-website/Can-t-access-my-account/m-p/1462942#M58993

But I have been warned off telling them about this conversation. No response so far from EE. So they are left in the dark.

[ValerieR56]

I'm waiting for call back today. All that shown is my SIM only. I've got 4
numbers 2 iPads 2 phones..iPad is new returned Samsung tablet within 14
days. Bill £135 coming Due but no details? No contracts sent for new
devices or Sims. Data control is in breach?

[Ali_A]

Hi @ValerieR56 
 

I'll send you private message for more information. Please check your inbox and get back to me when you can.

Thanks

Ali

[mkcomputing]

For anyone with this problem. Try again.

It seems to be FIXED

At least, it now works here. I did send my login details to @Alex_H. I heard nothing back from support. So I don't know if it was that message the unstuck my account or if they tinkered with things under the hood. I only know that it is now back to normal.

I can download bills and can check usage of both my accounts.

Thanks to whoever used the rubber hammer to thump the machine.

[Laura380]

Not for me😭

[User1313]

I'm happy for you, but I still can't log into my account😤

[mkcomputing]

Have you provided your details to EE's support team?

I did say that it wasn't clear to me if this was a fix at their end or divine intervention by EE support.

I certainly haven't changed anything. All I did was to respond to a PM from @Alex_H asking for my details.  I didn't hear any more but things started working.