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Call history

Ricky86
Visitor

‎20-06-2022 04:43 PM

I now can't access everyone's call useage for that month and see the calls and texts being made. Why is this I have 3 contracts all different number I like to see who my children are calling thanks 

0 Helpful
3 REPLIES 3
bristolian
EE Community Star
EE Community Star

‎20-06-2022 05:11 PM

When you say you "now" can't access your call history, do you mean that you have itemised billing active on your account and your myEE account has stopped showing you this?

 

You need to have itemised billing enabled to get the itemisation you're seeking.

0 Helpful
Nabs5523
Visitor
In response to bristolian

‎14-11-2022 10:03 AM

Hello, and how exactly is itemised billing enabled? Via Customer Services or can be done online? 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Nabs5523

‎14-11-2022 10:06 AM

Hi @Nabs5523,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to add itemised billing to your account if you get in touch.

James

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