Bill payer

[LindsayKickel]

Hi, my EE states that I am not the bill payer and I can’t upgrade my phone. I am the bill holder. Any tips of how to update this? I have tried to follow instructions previously given but unable to locate the settings stated in the instructions given

[Northerner · Accepted solution]

Hi @LindsayKickel 

You can change this setting in your online account settings. Menu - Account settings -manage numbers.

Thanks 

[LindsayKickel]

Thanks very much for your reply. I can’t find account settings or manger numbers on my EE app. Any guidance on where to find this please? 

[Leanne_T]

Hi @LindsayKickel

These settings are within your My EE account online, not the app. 

Please go to Account settings > Manage numbers to add yourself as the account holder. 

Hope this helps.

Leanne. 

[pwharris220494]

Afraid 08009566000 does not work from another phone provider

[Leanne_T]

Hi @pwharris220494 

Is there anything we can help you with on the community?

Please see our Contact us | Get in touch for help and support, page for ways to contact us. 

Leanne.