09-05-2026 05:31 PM
After linking my SIM to my account to access bills and an upgrade, I cannot access my SIM plan through the Manage section of the website. From Googling this is apparently a common issue. I've tried clearing cache and cookies, 3 different browsers in regular and private browsing, and the EE App nothing works. When I try to upgrade, both the EE App and the website on browser fail to log me in when redirecting me. When I try via Profile\Manage products\Manage mobile, I get the error in the title; below is a screenshot of this.
Any help regarding this would be amazing, thanks!