The EE Community

Interview

I tried to book my phone interview with nat ******  and as I booked it I also accidentally cancelled. What should I do. I've tried to find a way to contact nat but I can't find one [Mod Edit: Removed employee surname]

Help please Wi-Fi smart hub pro

I have PS5 Pro and no matter what I do my ping to the router is low , really low , says 5ms after “optimising ping” via EE App in the “enhance wifi” option. However when I’m playing Fortnite and I have geo filtering on just to use the same servers in...

Now TV

I have switched from BT where everything was great. I  can access Sky Chanel’s but not Now TV. Now TV doesn’t recognise my email. I’ve contacted the EE technician but they can’t do anything and told me to contact Now. Now said it wasn’t their problem...

How do I add Business Daily Passport to a number using the website?

App not showing devices

I have recently moved from Bt for broadband and sky for mobile. tried to link devices to app and it says that they are already linked. when I try and access anything the app says there is nothing linked with this account. i was told I would have a ne...

Friends & Family code not working

Trying to order new sim only plan - all rounder for iPhone - but site is not letting me apply F&F code. Getting below error message. I did try with the non-iPhone all rounder plan and the code works. But I want the iPhone plan for the free Apple Musi...

eSim switchover has deleted my SIM phone number and I can't connect to get code

Hi, I was sent a text from EE to say switch to ESIM from my inserted SIM for better 5G experience. I went through the motions of transferring my SIM to ESIM but it has closed down my existing SIM with phone number. Now I am only able to use my phone ...

Ongoing roaming issues in EU

I spoke to CS about not being able to make outgoing calls to UK numbers while roaming in EU and was told it's an ongoing issue they are aware of it and working on a fix. After reading some posts on here, it appears that it's been going on for a while...

Ee

I can't get into live chat how I normally do i can't understand why iv no calling time so need to chat to them online any ideas.pleae would be greatfuĺlt appreciated thanks