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App still not working !!!

Jaydog1971
Investigator
Investigator

‎06-01-2023 03:36 PM

 
6 REPLIES 6
Leanne_T
EE Community Support Team

‎06-01-2023 05:52 PM

Hi @Jaydog1971

Do you get an error message when you try and log in? 

Can you log into your My EE account online?

Leanne.

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Leanne_T

‎06-01-2023 06:14 PM

@Jaydog1971   Call customer services and request that they reset your online account.  Until you report you can not login then nothing will be done as EE don’t know you have an issue. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Jaydog1971
Investigator
Investigator
In response to Leanne_T

‎07-01-2023 05:54 AM

Hi. I get a black an white page that says login or register.....but u can do neither. Nothing I do let's me get further in. I can login online to my EE account but not the app. 

 

0 Helpful
Leanne_T
EE Community Support Team
In response to Jaydog1971

‎07-01-2023 08:15 AM - edited ‎07-01-2023 08:15 AM

Thanks @Jaydog1971 

What device are you using? 

Have you deleted and reinstalled the app? 

Leanne.

0 Helpful
Jaydog1971
Investigator
Investigator
In response to Leanne_T

‎07-01-2023 09:22 AM

Samsung s22 yes done all that many times. Will try calling ee support to try get my online account reset. 

0 Helpful
Leanne_T
EE Community Support Team
In response to Jaydog1971

‎07-01-2023 09:46 AM

Thanks, the team will get this looked into if you give us a call on 150 @Jaydog1971

Leanne.

0 Helpful