App not working

Nicolle100
Explorer

‎26-05-2024 02:53 PM

Can anyone help. My EE app hasn't been working for months. I have tried updating it, deleting the app and re installing, clearing cache but keeps coming  up error or sorry can't load right now.

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2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎26-05-2024 04:07 PM

Hi @Nicolle100 

Can you log into your online EE account ok? 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Chris_B
EE Community Star
EE Community Star
In response to Northerner

‎26-05-2024 05:31 PM

@Nicolle100  Have you tried calling customer services to request an account reset? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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