App not showing devices

[Anthonyorchard]

I have recently moved from Bt for broadband and sky for mobile. 
tried to link devices to app and it says that they are already linked. 
when I try and access anything the app says there is nothing linked with this account. 
i was told I would have a new router when I switched. When I complained I was told I don’t. 
phone signal is worse than sky was. 

when I complained about the app I was told that IT are aware of it! That doesn’t help me though. I can’t see what I am being charged. Or anything. 

has anyone else had this problem with the app?

[GreggC]

I too have had this problem as well as lack of helpful service from EE, I have been told to wait for over a Month for problems to be solved, I would be very grateful if someone could help me right now so that I’m simply able to manage my bills.

thank you

[Lesley_W]

Hi @GreggC 

Welcome to our community. 

I'm sorry that you have been having trouble getting this sorted. Did the team raise a support ticket when you spoke to them?

Lesley