App is useless !

[Rogadog]

The EE mobile app has been absolutely hopeless for quite a while now. I'm sick of it ! uninstalled & reinstalled numerous time & it just does not work. Plus our broadband keeps dropping in & out for no reason, EE can't find a fault.

All our family are with EE & my daughter has type 1 diabeties now along with me, and as the technical advances in care rely more & more on mobile tech i'm absolutely applaud at EE's service.

We are leaving EE & going back to O2 or Vodaphone, considering EE are part & parcel of BT this situation is disgusting & EE have no answer to the problems. We pay to have tech that works and  their tech does not work, this company are pathetic at best !!!!!

This morning i give up trying to transfer some data to our daughter in app & went to the website & can't do it there either - "having technical issues" but i can click & upgrade my bl***y phone !!!!

Had enough.

[Christopher_G]

OK, thanks @CoyoteR86 

Are you able to see if you're eligible for an upgrade and what offers you would get now?

Chris

[CoyoteR86]

The upgrade bit just says NA..so not really no. I am out of contract with it but I will need it again come April. It is used at my caravan but is only during season.

[Katie_B]

Thanks for getting back to us @CoyoteR86. 

Do you receive any other error messages when trying to upgrade? or does it just advise you are not eligible?

Katie

[CoyoteR86]

No error unless you count:

Upgrade

Get a new device from
N/A.

[Leanne_T]

Thanks @CoyoteR86 

If your EE account is not showing upgrade details, please get in touch with our mobile guides who will get this looked into for you and be happy to help with the upgrade. 

Leanne 🙂