App is broken

[Dynamicned]

Thought I had paid my bill through the app but it keeps saying something went wrong and it is also flashing up when not in use, I have a pixel 6 

[James_B]

Hi @Dynamicned,

Welcome to the EE Community. 🙂

Do you only see an error message when trying to pay a bill?

James

[CallumBadger]

Hi James,

Cant talk for OP but I have this error message popping up consistently. It flashes up for less than half a second, took me ages to figure out what app it even was! I cannot open the EE app 

 Only thing I can tie this to is when I removed my SIM card, but I've been doing that since I got this phone as I have a secondary work phone and this issue has only recently popped up.

[James_B]

Hi @CallumBadger,

Welcome to the EE Community. 🙂

Does the issue go away when you reinsert your SIM card?

James

[CallumBadger]

Hi mate cheers, 

I'll have a look later. From memory I couldn't say but nevertheless hasn't been an issue until this week 

[James_B]

No problem @CallumBadger 🙂

James

[CallumBadger]

Hi James,

Found a fix, might just be temporary but I've deleted the app and no more popups!😂 

[Leanne_T]

Thanks for letting us know @CallumBadger 

Leanne 🙂