App bugs, website bugs

[Crithwood]

use the app on my phone and website on a laptop.

The app can tell me there are extra charges, but has never been able to show the detail of those. It shows an error message on clicking the button for that detail.

The website says it also is unable to show this detail at that time. (but always shows that message).

What is the point of tempting the user to seek detail if its always unavailable?

Its seems that the only way to get the detail is to wait until the bill is sent. That's too late to stop my behaviour that caused extra charges, or to buy some extra provision to accommodate that need. And that the only practically accessible method to find answers is through a forum of users is also unacceptable.

[Schockwave]

@Crithwood , you may want to ask customer service to reset it, then you can register again and hopefully it should work, never had a problem, myself.

[Crithwood]

Would they "reset" a website just because I ask them?

[Kirigaya_Kazuto]

The website has been updated recently - I got a new auth page when I logged in - The EE Community is the same, but i'm excited to see what else has changed

[Kirigaya_Kazuto]

It doesn't always come to this page, but it seems when I sign in to the community (only by trying to create a new post) will this come up

[James_B]

Hi @Crithwood,

@Schockwave was referring to resetting your My EE account access, rather than the website.

The issue you're experiencing is likely to be related to your individual account profile, as it isn't affecting all users.

Our technical support team will be happy to help if you get in touch.

James

[James_B]

Hi @Kirigaya_Kazuto,

The new My EE login experience you are seeing has just rolled out to the community and you should start to see it in other areas of the website very soon.

James

[Kirigaya_Kazuto]

It's....not that great, I preferred the old one, tbh, because of the way the username and password fields work, it causes me extra steps and I have to go into my password manager twice

Old flow..

1. Reach logon page

2. Click bitwarden browser extension

3. Click my account

4. bitwarden auto fills my username & password

5. click login

New flow:

1. Reach logon page

2. Click bitwarden browser extension

3. Click my account

4. bitwarden auto fills my username

 5. click next

6. Click bitwarden browser extension

7. Click my account

8. bitwarden auto fills my password

9. finally login

But at least it looks nice and modern. Lets hope they revamp the MyEE account page too.... you know, it it works

I can't have this, because reasons. Yes, I activated it via text and MyEE should at least reflect that, if I can't set it from there (don't know why)

[Crithwood]

The app I'm using is the same one I've used for a year, and the website hasn't change either. Maybe you can see a new one, but I cannot.

The errors in these have persisted for over a year.

[Christopher_G]

I would suggest speaking to our Technical Support team so they can help you with this, @Crithwood.

Chris