29-03-2026 10:51 PM
Why does the EE app keep going down for maintenance??!!? And why between 10-11pm?
it is always at a time I need to control my children’s data and WiFi access and leaves me locked out of control while they are sat on their phones.
if you need to take the app offline please do it after 11pm or later, not at peak time when users probably most need the control functions
it happens all the bloody time.
30-03-2026 01:31 AM
The app is under maintenance and I am unable to gift data through the app or website. Is there another way I can gift data or add a top up
30-03-2026 03:38 AM
Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.
30-03-2026 08:38 AM
I'm sorry if any updates were an inconvenience yesterday.
It's certainly not our intention to cause disruption, and we try to schedule any maintenance for times when we see fewer people using our app.
You should all be able to access the EE app again this morning and continue to manage your accounts online as normal.
Linzi