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Annoying evening app work

DJB7
Visitor

Why does the EE app keep going down for maintenance??!!? And why between 10-11pm?

it is always at a time I need to control my children’s data and WiFi access and leaves me locked out of control while they are sat on their phones.

if you need to take the app offline please do it after 11pm or later, not at peak time when users probably most need the control functions 

it happens all the bloody time.

12 REPLIES 12
AHK21
Visitor

The app is under maintenance and I am unable to gift data through the app or website. Is there another way I can gift data or add a top up 

XRaySpeX
EE Community Star
EE Community Star

Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Linzi_H
EE Community Support Team

I'm sorry if any updates were an inconvenience yesterday. 
It's certainly not our intention to cause disruption, and we try to schedule any maintenance for times when we see fewer people using our app.

You should all be able to access the EE app again this morning and continue to manage your accounts online as normal. 

Linzi