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An account holder and main user for this number already exist

nonononononnono
Visitor

‎13-10-2022 10:34 AM

This has been an issue for more than TWO YEARS.

The only solution is to leave EE... but without access to your account, you can't even do that.

No way to get a PAC code, no way to keep your number.

If you order a brand new sim, with a brand new number... register for a new account... it's already broken.

0 Helpful
1 REPLY 1
Leanne_T
EE Community Support Team

‎13-10-2022 12:10 PM

Hi there @nonononononnono

Thanks for coming here. 

Our mobile care team will be happy to help you get this resolved, please call us on 150. 

Leanne.