Allowances are showing as zero - data mins and texts
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22-08-2022 11:14 PM
All my allowances are showing as zero accross the board normally 510 MB, 215 mins & 75 texts - is this a network error? This is on the app and the website
Solved! See the answer below or view the solution in context.
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27-08-2022 11:53 AM
All working fine now
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27-08-2022 01:07 PM
It was, now the app isn't loading for me, although the website seems OK. The app was working this morning, now just backgound colour no error code or message.
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27-08-2022 01:35 PM
I dunno why everyone bothers persisting with the app when it is so fragile when they can use their online MyEE.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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27-08-2022 02:17 PM
Yeah, fair point, Handiness I suppose, quickly see whats what. Also, remember this app version was an upgrade! Oh, how I hate the term "upgrade", should be a boon, seldom is
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27-08-2022 02:29 PM
Hi @peterg
Thanks for coming back to the community.
Can you try removing the app and downloading the app again, does this work for you?
Leanne 🙂
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27-08-2022 03:17 PM
Hi Leanne_T
Yeah, that seems to work, an oldie but often advice, thanks for thay tip.
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27-08-2022 03:30 PM
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01-11-2022 05:14 PM
Broken again. It’s not an old Ford Cortina! It’s an app and should be at the cutting edge of technology. But it is **bleep**e. My wife and I have lost our data allowance (again) and our calls and texts allowances are not showing.
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01-11-2022 06:44 PM
Yeah same here. Texting BALANCE to 150 still works though.
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01-11-2022 06:49 PM
I cannot understand why it cannot be fixed. Last time it happened I spent over an hour on the phone and in the end they agreed to let me make an official complaint. I never heard from them again..
