Advance notification of EE App Update

[Mrinal1]

If anyone from EE is reading this message, please can EE send out prior notification of app maintenance and downtime  by whatever channel possible. It's unacceptable that EE decides their own update schedule affecting customer facing service. Thank you.

[Katie_B]

Good morning @DJB7 and @CLB78. 

Thanks for coming here. 

I am sorry to hear you have been experiencing issues when accessing the app last night. 

Could you confirm if you are able to log in OK this morning?

Katie

[Chris_B]

@Sticks1978 EE do account Maintance at night this will take your online account and the app which is a link to your account out of action. It should now be working again

[Chris_B]

@Donnaconnor   When you see this, EE have taken accounts off-line they are doing account maintance.  There’s nothing you can do. 

[Ali_A · Accepted solution]

Welcome to the Community @jupiterjen12 

If you're unable to access the EE app, you can also make a payment on our Fast Payment page.

You can check the bill amount by texting BILL to 150

Ali

[Mrinal1]

😂

[Mrinal1]

It's not OK, but I see it's not just me frustrated of this unacceptable EE maintenance process. No customer comms. They just decide their maintenance schedule as per their convenience and let the customers suffer. It would be reasonable if EE provides advance notification of their maintenance so I can plan EE App usage accordingly than wait for 12hours for the service to be back online. 

I will raise a complaint today. 
Thanks All.

[Maxi-Budgie]

It's absolutely not OK!! It's infuriating!! I'm seriously thinking of taking my three phones elsewhere...doing research on other providers. It's ridiculous not to have any comms before an outage. Same with BT...same companies, so no idea why we should be surprised. 

[garybs29]

Would you all prefer they didn't maintain it & put your data at risk? Fact is no provider I've ever been with has advised of maintenance beforehand

[Kh119]

Absolutely ridiculous!! 10.10pm halfway through new Hub set up and app goes down. Thanks!!

[Mrinal1]

Utterly frustrating. Second night in a row the EE App is down again. No prior information.