Additional line

[Boldy50]

Can anyone on here help me, EE couldn't sort this out I am the account holder and have my son on my account but I can't see his info is data used etc because I wanted to send him some of mine due to when we had no home broadband we were just using our phones data.

[Chris_B]

@Boldy50   Click your name/number on your account and you can then select the other tariffs on your account.

[Boldy50]

No it doesn't this is the issue I'm having I spoke with EE uninstalled, reinstalled logged out logged in never did anything for what it's worth the contract is up in 4 months ish so maybe a sign to move on after this time. EE can't seem to deal with technical issues 

[James_B]

Hi @Boldy50,

Have you added your Son's number to your My EE account?

James

[Boldy50]

Good morning James I added him to my account at the same time as my own, I was able to see his account but about 2/3 months back his details disappeared I changed nothing on my phone or the EE app.

[James_B]

Hi @Boldy50,

What happens if you try to re-add his number to My EE?

James

[Boldy50]

Don't know how 

[James_B]

Hi @Boldy50,

Please login to My EE at id.ee.co.uk/id/login and select Account settings.

Hope this helps.

James

[Boldy50]

Absolute tosh, got the number added on the website but still not in the app I can't even see his usage let alone transfer any data. We will be looking at another supplier soon

[James_B]

Hi @Boldy50,

Have you logged out of the app and back in since you added your son's number?

James