Hello @maj_smith ,
Welcome to the community,
Have you spoken to customer service to see what they have to say?
Have you tried deleting the app and then going to the App Store/ Play store and downloading it again, to see if that makes a difference and sorts it out?
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
