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Additional Products/SIM numbers displaying in app

maj_smith
Visitor

‎04-01-2024 01:16 PM

Logging into the EE App an additional 3 x sim/mobile numbers are displaying in addition to the 3 numbers/products that should be on the account - they do not however on the web version of the site? They are different mobile numbers to the valid 3? 

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1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎04-01-2024 05:02 PM

Hello @maj_smith ,

Welcome to the community,

Have you spoken to customer service to see what they have to say?

Have you tried deleting the app and then going to the App Store/ Play store and downloading it again, to see if that makes a difference and sorts it out?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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