13-10-2025 04:23 PM
Hi, is it possible to add an additional person to an account to enable them to manage the account on behalf of their elderly parent?
Solved! See the answer below or view the solution in context.
13-10-2025 06:25 PM
Hi @SeanyOggEE
Please read below about nominating someone which is what you're looking for.
https://ee.co.uk/help/here-for-you/account-support-vulnerable-customers
Thanks
13-10-2025 04:29 PM
@SeanyOggEE : No, you can't have another person access your EE a/c w/out, obviously, giving them its creds. However the A/c Holder can call CS to appoint a 3rd-party to handle day-to-day aspects of their a/c over the phone with CS on their behalf. They will not be cleared to affect contractual matters, like cancellation or upgrades.
13-10-2025 06:25 PM
Hi @SeanyOggEE
Please read below about nominating someone which is what you're looking for.
https://ee.co.uk/help/here-for-you/account-support-vulnerable-customers
Thanks