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Acount app issue

Grumpygranda58
Explorer

I am tge main account hold and as such I was able to keep track of all my plans  that was until I added another device. When I was purchasing I was asked to enter a mobile number, but it wouldn't accept mine for some reason, so I tried another number in my plans. I was then able to complete purchase. Since then I haven't been able to access being main account holder via my number. The only account I can access is tge plan I temporarily used tgat other number for. I have tried using different password and also a different email,  nothing has worked. Being main account holder, how do I get back to access of my plans?.

Thankyou for your replies

 

1 REPLY 1
Leanne_T
EE Community Support Team

Hi @Grumpygranda58 

Thanks for coming here. 

If you select Menu in the My EE account, can you view your number on the account? 

Speak soon 🙂

Leanne.