Account not visible

[Wleb]

When I log on to my EE via the app or online nothing about my account is visible. 
All I can see is my profile. Any Iseas why or how I can access my account?

[Katie_B]

Good morning @Wleb. 

Have you recently joined EE?

Have you had access before?

Speak soon, 

Katie

[Wleb]

Yes I’ve had access when I was on payg but now I’ve. Hanged to a contract I cannot see any details except my profile info. No account or billing or contract or usage details. 

[Katie_B]

Thanks for confirming @Wleb. 

I'd recommend giving us a call so our customer care team can ensure your new pay monthly My EE is set up correctly. 

Katie

[Wleb]

It’s all suddenly appeared now so all good!

[James_B]

Thanks for letting us know @Wleb 🙂

James