Account name

Samantha811 · ‎11-01-2026

Ee app says I'm not the account holder. When I set up the acct I pay the bill and my number is the prime number on the acct how do I change this please

Northerner · ‎11-01-2026

Hi @Samantha811

You have not set up your account correctly.

You can speak to EE CS on 150 or log into your online account - manage- mobile settings- manage numbers. Change user to Bill payer.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎11-01-2026

Hi @Samantha811

You have not set up your account correctly.

You can speak to EE CS on 150 or log into your online account - manage- mobile settings- manage numbers. Change user to Bill payer.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.