Account issues

Cnc23 · ‎08-09-2022

Hello,
Every-time I try to use the app or website, it asks me to link my mobile, broadband or Ee community. I have a mobile, but it says it’s already linked to another account? I evidently have community, but nothing happened when I click this. I cannot view my account or do anything and it’s really frustrating!

any ideas?

Schockwave · ‎08-09-2022

Hello @Cnc23 ,

Welcome to the community,

I would suggest ringing customer service and they should be able to refresh your account and then you should be able to register fresh on the app. I take it you are the account holder? You have put in the correct details?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

XRaySpeX · ‎08-09-2022

Have you moved your EE mobile no. between PAYG & contract?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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