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Account info missing

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Melbury1
Established Contributor
Established Contributor

‎15-08-2026 07:50 AM

When I checked app yesterday I noticed that there were no details of my broadband or TV. Missing when I log into browser. The only service showing is my SIM.

I spent ages spray with a guide . All good at his end. Reset everything and told it might take 12 hours. Still mit this morning 

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22 REPLIES 22
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Peter_W
EE Community Support Team
In response to Melbury1

‎04-09-2026 11:49 AM

I can totally appreciate your disappointment there, @Melbury1 

Our complaints team will review all the details of your experience overall, and ensure we take ownership of the issues you've faced here. 

Peter

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Melbury1
Established Contributor
Established Contributor
In response to Peter_W

‎07-09-2026 03:48 PM

As I said in my last post I raised a complaint via the complaint section on EE website.

This afternoon I received a message to say that the complaint has been closed. I suppose they consider this as"we'll be in touch" as I had no other communication . Another conversation with a guide. Another fault raised and another call back booked!

I am very close to telling them I no longer wish to be a customer.

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Melbury1
Established Contributor
Established Contributor
In response to Melbury1

‎07-09-2026 03:49 PM

I  should have said in previous post that the issue still exists 

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