Account info missing

[Melbury1]

When I checked app yesterday I noticed that there were no details of my broadband or TV. Missing when I log into browser. The only service showing is my SIM.

I spent ages spray with a guide . All good at his end. Reset everything and told it might take 12 hours. Still mit this morning 

[Melbury1]

Yes, all missing when I sign in on app on phone , on tablet and on browser.

Today a message flashes up briefly saying ... Some information missing... Try again.

[Ali_A]

Thanks for confirming @Melbury1 

It may be worth getting back in touch with the technical team for any updates to your ticket. 

Ali 

[Melbury1]

The guide who helped me the other day has booked a call with me for Tuesday so I'll get an update then ( I hope)

[Melbury1]

Just another update. I received an email today telling me my broadband bill was ready to view. I followed the link and guess what..... No bill and no record of previous bills

[Melbury1]

And another update!

I didn't receive the expected call so I phoned them. This guide even enabled video access through my phone and saw for himself what the situation is. We even tried registering a different user name but still no account number recognised. Passed upstairs again!