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Account holder

Graemegee
Visitor

‎20-12-2022 12:04 PM

When I log in it says I am not the account holder and can’t make any changes to my account, I only have 1 account so how am I not the account holder? 

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎20-12-2022 12:29 PM

You need to be set up as the Bill Payer under Account Settings > Manage Numbers

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Northerner
EE Community Star
EE Community Star

‎20-12-2022 12:32 PM

Hi @Graemegee 

This is becase you have set your account up wrong. 

Log into your online account Menu - Account Settings - Manage Numbers change your settings from user to bill payer. 

Thanks 



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EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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