Account Merge issue

[dbhatia]

Hi, 

Despite speaking to EE three times the account merge has not happened.

Any suggestions welcomed.

Thanks

[bristolian]

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@dbhatia wrote:

When 3 or more company billings systems try to come together - gonna be carnage...

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The BT Group is EE's parent company, but EE itself is a merger of Orange & T-Mobile.

The billing & CRM side is very heavily T-Mobile, and has very little ex-OUK input.

[Annieankles]

Is your issue fixed yet? Mine started in April and still isn’t resolved I have spent days on the phone trying to solve it. Now my bill has gone up as they have uncoupled my broadband and mobile accounts 🤦‍♀️ 

[Linzi_H]

Hi @Annieankles 

Welcome to the Community.

I'm really disappointed to hear that you haven't managed to get things resolved. Please contact us back again and we can review your bill, and work on getting this sorted.

Linzi 

[Annieankles]

I am not calling you again! I have had countless call backs promised, some happen some don’t. 
Chris is Dundee tried really hard to fix it for months but had no luck. 
I have a call back scheduled for Sunday, I’m not holding out much hope. 
I’ve genuinely never experienced such poor customer service. 😞

[Linzi_H]

I'm pleased to hear that a callback is scheduled for Sunday @Annieankles, and I know the team will be doing everything they can to get this resolved.

Linzi 

[Annieankles]

Guess what?? It’s still not resolved, this has been an issue since April 

[Leanne_T]

Hi there @Annieankles 

I am very sorry this has not been resolved for you. 

Has our tech guides been back in touch since you last posted on the community to provide an update? 

Leanne.