Account Holder

Hill14 · ‎01-09-2022

It states I am not the account holder when I am? How do I change this?

XRaySpeX · ‎01-09-2022

@Hill14 : In your online MyEE you will need to be set up as the A/C Holder under Account Settings > Manage Numbers

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎01-09-2022

@Hill14 : In your online MyEE you will need to be set up as the A/C Holder under Account Settings > Manage Numbers

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Hill14 · ‎01-09-2022

No I can’t amend anything but it’s in my name and my bank account?

Leanne_T · ‎01-09-2022

Hi @Hill14

What happens when you follow the advice from @XRaySpeX?

Leanne.

Dennysales · ‎25-09-2022

It then asks me to call 150!

It's my phone, my account. It always has been

Dumb

Adnantarar385 · ‎07-12-2022

I am main account holder but showing that I am not

Leanne_T · ‎08-12-2022

Hi @Adnantarar385

Thanks for coming here.

If you are the account holder, please log into your My EE account online and go to Account settings > Manage numbers > Change to account holder, does this work for you?

Leanne.