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Accessing bill on app

Kenmac15
Investigator
Investigator

‎07-10-2023 08:45 AM

Does anyone else have issues accessing their bills on the app.

I haven't been able to check my bills on the app since they've updated the app, all I get when I click check my bill is either a black screen with the the blue circle spinning & spinning or just a grey screen with nothing on it. 🤬🤬🤬

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎07-10-2023 09:23 AM

Hi @Kenmac15 

Thanks for coming here. 

Does the same happen when you log into your My EE account online through a web browser? 

Leanne 🙂

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Kenmac15
Investigator
Investigator
In response to Leanne_T

‎07-10-2023 09:34 AM

Similar, online it just tells me oops something went wrong 

Screenshot_20231007_093311_Chrome.jpg

 

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Leanne_T
EE Community Support Team
In response to Kenmac15

‎07-10-2023 09:37 AM

Thanks for checking @Kenmac15 

In this case, please call us on 150 and the team will get your My EE looked into for you and if needed raise a support ticket to get this sorted. 

Leanne 🙂

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