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Access to account

Katydh82
Explorer

Every time I try getting into my account to access my details. It’s telling me I need to register a number when putting in the number registered to this account it’s telling me the number is already registered and I need to add another 🤷‍♀️ the only other number I have is with another service provider and it won’t let me add that!! I can’t proceed further with any services due to this. I’ve never found it so frustrating nor difficult to upgrade a phone before 🤦‍♀️

1 SOLUTION

Accepted Solutions
James_B
EE Community Manager
EE Community Manager

No problem @Katydh82 

Our Customer Care Team can remove it from the old email address if you'd like to register it with your new one.

 

James

View solution in original post

3 REPLIES 3
James_B
EE Community Manager
EE Community Manager

Hi @Katydh82,

Welcome to the EE Community. 🙂

Have you registered your number with My EE under a different email address in the past?

James

It looks like I did…

Thank you for your help 😊
James_B
EE Community Manager
EE Community Manager

No problem @Katydh82 

Our Customer Care Team can remove it from the old email address if you'd like to register it with your new one.

 

James