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2FA

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ej-81
Investigator
Investigator

‎25-02-2026 09:52 PM

I have an elderly relative who has been pushed from BT which she had all her life to EE.  She is almost 90 years old and rarely uses a mobile phone.  She doesn't use text messages.

2FA has been enabled on her account and she is unable to log into her account.  Can this be turned off or can she return to BT?  Can I get this turned off for her or is there a way around this for her to easily see her bill?

Can her monthly bill be sent to her email address so she doesn't ahve to log in to view it?

 

Thanks.

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ej-81
Investigator
Investigator

‎02-03-2026 08:11 PM

Thanks - apologies for not returning to this previously.

So, If I ask her to log on regularly, then the 2FA will not be an issue?  Do you have any idea as to what the timeframe is between successive logins before the 2FA prompt returns?

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