Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Upgrade

Stickyvicky64-2
Investigator
Investigator

‎20-12-2025 06:48 AM

Hi I wanted to use my anytime upgrade to make my plan slightly cheaper (I have iPhone)  using the £100 Upgrade fee and was refused to have an android phone as these are cheaper - was it right I can’t upgrade to android phone 

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎20-12-2025 08:47 AM

Hi @Stickyvicky64-2 

You have to upgrade to the same or better you cannot downgrade 

https://ee.co.uk/content/dam/help/terms-and-conditions/mobile/upgrade/upgrade-anytime-terms-15-jan-2...

To participate in EE Upgrade Anytime, you must:

  • be on an eligible Pay Monthly plan (e.g. after day 15)
  • upgrade, in a participating EE retail store or by contacting customer services, to an eligible Pay Monthly plan with a new 24-month minimum term.
  • The data allowance must be at least the same as or higher than the data allowance on your current plan.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful