Staff Feedback

[Saints1884]

Good afternoon,

Having seen some similar posts, I wonder if someone could help me with how to compliment a member of staff.  I called customer services today with the intention of ending my contract(s) with EE but after speaking to Amanda I am now awaiting delivery of new devices.  Firstly I want to say that Amanda applied to no pressure and was willing to cancel if that’s what I wanted. She then supplied  my options in a very friendly and efficient way.  I would like Amanda’s line manager to know that she, alone, has kept me as an EE customer.

John

[Saints1884]

Good afternoon,

i did post this elsewhere but here may be more appropriate.  Having seen some similar posts, I wonder if someone could help me with how to compliment a member of staff.  I called customer services today with the intention of ending my contract(s) with EE but after speaking to Amanda I am now awaiting delivery of new devices.  Firstly I want to say that Amanda applied to no pressure and was willing to cancel if that’s what I wanted. She then supplied  my options in a very friendly and efficient way.  I would like Amanda’s line manager to know that she, alone, has kept me as an EE customer. 

John

[Ali_A · Accepted solution]

Hi @Saints1884 

Welcome to the EE Community.

Thank you for sharing your experience, and taking your time to give feedback. 

Usually you will receive a survey shortly after the conversation which you can fill out directly related to Amanda. 

If you didn't receive a survey invite you can also leave a review on our Trustpilot page, which will be passed back to Amanda and her managers. 

It's great to hear she left you with a positive impression. She'll be really happy to hear that you were pleased with the conversation. 

Thanks

Ali