Recognition and thanks to an amazing employee

[SAMMAGOO]

Hi

I dont know if you do a staff recognition programme but if so please can I nominate Liam Murray from Greenock.

I had to upgrade my phone due to battery life and Liam was amazing.  I had recently suffered the loss of my partner suddenly and unexpectedly and Liam did everything he could to help me with the upgrade.  He took the time to speak to me about grief and what he personally had been through.  He was amazing, outstanding and a real credit to your company.

He is an absolute star and deserves any sort of recognition, financial reward, whatever you do as a company.

Thank you Liam - you do not know how much you helped me that day.

[James_B · Accepted solution]

Welcome to the EE Community, @SAMMAGOO 

First of all, I'd just like to say I'm very sorry to hear of your loss. 

I understand having to deal with a phone issue at a time like this could have been a frustrating situation, so I'm happy to hear Liam was able to handle your call with such kindness and empathy.

Thank you so much for taking the time to share your feedback on the conversation you had with Liam.

It will be my pleasure to pass your message to his manager.

James