Hey there,
I would like to thank Shaun for his great customer support service and help. He managed to go above and beyond to diagnose the fault over the phone when others couldn't. He saved alot of time for me and the field engineers that no longer need to come out. He a true asset to your team and deserve recognition.
Please see that he receive it.
Many thanks,
Dan.
[Mod edit: Removed employee surname]
