General Chit Chat

EE sent me a text about a complaint

I’ve just received a text from EE stating that I had contacted them to make a complaint and that my case had been closed and they gave me the case number. Only problem with that is that I never made a complaint to EE I’ve tried to use the case number...

Positive Feedback and Praise

I'd like to send some positive feedback for Ethan in Tyneside. He was superb today, especially as I manage the account for my 'elderly' parents.He's rolled multiple various contracts into one and given us a great deal - Thank You Ethan!!Can any commu...

Broadband service for a scout group

Hello!I’m one of the trustees of my local scout group and we’re looking at options for provision of WiFi at our HQ; do EE do any services specifically for charities? Thanks!  

Charity request

Hello, Myself and my two sisters are running the London Marathon in April 2025 to raise money for Alzheimer's Society. We are aiming to raise at least £6000 by doing a number of fundraising activities, including a charity garden party and charity fun...

Why does EE not look after it’s loyal customers

Hi  have been a EE customer since the birth of EE , I was with orange & T mobile before that I have been a customer for 12 years , & EE don’t reward its loyal customers.I have a £5 loyalty discount EE contact centre asked were I got that from & any n...

Amazing experience with Lawrence from CS team

I’m not sure if this will ever reach the kind gentleman who helped me with my query on 26/11/24. But I’d just like to say thank you for making it so easy for me to upgrade my phone & plan as well as answer every question I had. Mind you, I had lots a...

Staff feed back

Thank you so much to Amanda doing customer service she was really helpful and kind and provided us with all the information we needed 

Hollo