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Can’t view my bill

Hi I can’t view my bills on my app or when I receive a text it is giving me a link and when I try to open this to view my bill it doesn’t allow me to view this could I please have some support has this has been going on quiet a while now 

Email changed

Hi,I've changed my email/login but communication still goes through my initial email.Can you tell me where/how i can redirect communications to the changed email address.Many thanks,

stnguyen by • Visitor
  • 249 Views
  • 2 replies
  • 1 Helpful

Changing Data Sim Subscription Packs Month to Month

Hi,So i have been paying for a reoccurring Data Sim Subscription Pack and I want to change the pack to a lower one.If I change it, will the change happen when the next payment is due (ie 21st of the month) or will the payment date change immediately ...

Apple Music benefit not linking

Hi. Upgraded phone with Apple one+ including free Apple Music. Not received text yet from Apple Music (been 2 days). Set up in EE app and lost all my family sharing accounts. Had to replay Apple Music. Can’t access benefit as Apple says EE haven’t gi...

Mags51 by • Explorer
  • 21 Views
  • 3 replies
  • 0 Helpful

Digital Voice

I am Having an issue with my Digital Voice where incoming calls we can hear the person on over end but they can’t hear us and it same when we call out. I have tried a cordless phone and still the same and it does it to all four on my digital voice ph...

UkzVortex98 by • Established Contributor
  • 2285 Views
  • 24 replies
  • 10 Helpful

When will my previous number be moved over?

I collected my new phone on Thursday evening, supplied my PAC code. I've had no phone access since then. I've got a message saying the transfer will happen by 27th May (!!!!) I thought it was 24 hours!I moved from o2 because of their incompetence, pl...

Jude278 by • Visitor
  • 20 Views
  • 2 replies
  • 1 Helpful

Anonymous top up

i have just topped up my credit £10.00 on the anonymous payment site and i received an email telling me it had gone through but it has not appeared on my account

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