I NEED to speak to someone at EE......how do I actually get to speak to a person

[cftrips]

I NEED to speak to someone at EE......how do I actually get to speak to a person

Thank you, Nicola

[Schockwave · Accepted solution]

Hello @cftrips ,

Welcome to the community,

You can ring customer service and once given the options press 2 and you should be able to speak to someone.

[Peter_W]

Hey @cftrips, thanks for reaching out to us her eon the Community 😊

As @Schockwave mentioned, when you ring on 150 it should initially mention our visual service, but you can bypass this by selecting 2 and it will give you the regular phone menu. 

You can also find all the contact information you need by department here:

Contact Us | Help & Support | EE

Peter

[Msissoho]

Why do I have an Extra charge of £10 on my last bill

[Schockwave]

Hello @Msissoho ,

Welcome to the community,

We have no idea, have no account access and do not know who you are, this is a public forum. 

Have you checked the breakdown of your bill, otherwise you will have to speak to customer service, which this is not.

[GriffithsG2201]

This just sends me round in a circle back to bots>>>?

[Schockwave]

@GriffithsG2201 , when ringing customer services, press option 2 and you should get one of the guides, who should be able to help you.

[GriffithsG2201]

The guide is a Bot, it does not solve my issue, and no one has called me back. It is very frustrating. 

[Schockwave]

@GriffithsG2201 , not true, I have rung and got through to someone without speaking to a bot, choose the one for mobile and then 2 and you should be able to speak to someone, many have done this, not sure what you are pressing and how you are ringing them.

[GriffithsG2201]

Thank you Schockwave...I am pressing 2 and selecting broadband for my home. My phone is ok..So do I still choose phone>?